Quality and customer experience has always been the key and is deeply rooted in the development process of the Mutewatch. However, it is not an easy task to transfer our vision of the end customer experience to suppliers and down the supply chain, so it must be translated into metrics: specifications and tolerances.
Therefore it is very encouraging to, within a supplier’s organization, find individuals with “allergic reactions” to sub-optimal quality. Chuck Lin, Quality Assurance Engineer of Yomura is such an individual. With exceptional attention to detail, Chuck inspects both received and internally produced components (also the final product) and not only rejects many of the units, but also gives detailed constructive feedback. This is admirable and we are very confident in that the Mutewatch fans will be happy with the quality of our product now when production is quickly ramping up to full mass production in the following weeks.
Gabriel Mellqvist, New York Correspondent at Dagens Industri, Sweden’s daily business newspaper, trying out a Mutewatch!
Lovely Nils Ringmar is helping us cut the film from the Mutewatch launch party! Here he is with his cute son Noé! We’re looking forward to the result.
Having checklists containing all those tasks that need to be done but don’t really inspire me, gives me space to think of beautiful and interesting things.
David Stiernholm is a consultant who creates good structure and efficient work procedures for organizations and their people.
This post was first published March 11th 2011.